Booking & Event Policies

Thank you for considering Belle of the Ball Party Princess Co for your special event! Our goal is to make every princess visit feel magical, memorable, and stress-free for you and your loved ones. The policies below help us provide the best possible experience for every client while keeping our schedule, performers, and guests safe.

All event requests must begin with the Booking Request Form on our website. Submitting a request does not guarantee availability or reserve your date.

Within 24 hours of receiving your request, you will receive a response confirming availability and, if available, an invoice for your selected package.

If you would like to reserve the date, a 50% deposit is due when the invoice is received. Your event is not officially booked until the deposit has been received.

The remaining 50% balance is due no later than 24 hours before the scheduled event.

Once your deposit has been received, your date and time will be reserved exclusively for your event.

We understand that plans can change, especially when children and families are involved.

For private and family-hosted events:

• Cancellations made 14 or more days before the event are eligible for a full refund of payments made.

• Cancellations made within 14 days of the event are non-refundable because the date and time have been reserved specifically for your event and may be difficult to fill on short notice.

• If an event is canceled because of circumstances covered by our weather, safety, illness, or emergency policies, the applicable policy below will apply.

For larger events or organizational bookings, including schools, churches, libraries, festivals, and community events, a separate contract may establish a non-refundable retainer because these events often require additional preparation and scheduling accommodations.

Your safety, our performer's safety, and the safety of our guests always come first.

For outdoor events, we reserve the right to postpone, relocate, or cancel an appearance when weather conditions make travel or performance unsafe or when conditions are unsuitable for costumes, wigs, makeup, equipment, or activities.

Examples may include:

• Severe thunderstorms

• Tornado watches or warnings

• Dangerous winds

• Flooding or unsafe road conditions

• Significant lightning activity

• Extreme heat or dangerous heat-index conditions

• Heavy rain during an outdoor event

• Snow, ice, or other hazardous travel conditions

Weather decisions will be made as close to the event as reasonably possible based on current conditions and the safety of the performer and guests.

If travel to the event is determined to be unsafe, the client will receive a full refund of eligible payments. When circumstances permit, we may also offer a complimentary 10-minute virtual character greeting for the birthday child.

If the event location itself becomes unsafe or unsuitable for the planned performance, we may offer rescheduling or cancellation options. In circumstances where the performer has already traveled to the event or the cancellation occurs because conditions at the venue have changed, the deposit may be retained in accordance with the terms of the booking agreement. A complimentary 15-minute virtual character greeting may also be offered at the performer's discretion.

Outdoor events are encouraged to have an indoor backup location whenever possible.

Because our performers work closely with children and families throughout the year, we take contagious illness seriously.

Please notify us as soon as possible if the birthday child or any expected guest has developed a potentially contagious illness before the event.

We ask that clients notify us if an expected attendee has:

• A fever

• Vomiting or diarrhea

• Flu-like symptoms

• A known contagious illness

• Significant respiratory symptoms

• Another illness that may reasonably put the performer or other families at risk

If the birthday child or another attendee is experiencing a significant contagious illness, we reserve the right to reschedule or decline the appearance in order to protect the health of our performers and future clients.

Whenever possible, we will work with the family to find a new date rather than simply canceling the celebration.

If a significant contagious illness was not disclosed before the performer arrived, the performer reserves the right to decline or end the appearance without completing the scheduled performance.

Thank you for helping us protect our performers and the many children and families we serve.

Our performers are there to create magical memories while maintaining a safe environment.

The client is responsible for providing a reasonably safe performance area and for ensuring that appropriate adult supervision is present throughout the event.

Our performers may decline or discontinue an activity that they believe presents an unreasonable safety risk.

The performer also reserves the right to leave an event if the environment becomes unsafe, threatening, or otherwise unsuitable for performance.

Photos may be taken during your event to capture memories of the princess visit.

Before booking, clients will have the opportunity to indicate whether they give permission for photographs containing their child or guests to be used for promotional purposes.

We respect families who prefer to keep their children's photographs private. No child will be intentionally featured in promotional materials without the appropriate permission.

Parents and guardians are responsible for communicating any photography restrictions concerning their children and guests to the performer before or at the beginning of the event.

Sometimes circumstances arise that are completely outside anyone's control.

If the performer becomes seriously ill, experiences an emergency, or is otherwise unable to safely attend an event, we will notify the client as soon as reasonably possible.

Whenever possible, we will attempt to:

1. Reschedule the event;

2. Arrange an appropriate replacement performer, if available and acceptable to the client; or

3. Provide a refund for payments associated with the canceled event.

The safety of our performers and clients will always take priority.

Travel within Livingston Parish is included in the advertised package price.

Travel outside Livingston Parish may include an additional travel fee based on the event address and total driving distance/time.

Our general service area includes Livingston Parish and surrounding communities in nearby parishes, including:

• Livingston Parish — included in base pricing

• East Baton Rouge Parish

• Ascension Parish

• East Feliciana Parish

• West Feliciana Parish

• St. Helena Parish

• Tangipahoa Parish

• Iberville Parish

• West Baton Rouge Parish

Some locations within these parishes may be farther than one hour from our home service area. Conversely, certain locations outside these parishes may fall within our one-hour travel range.

The exact travel fee is therefore determined by the event address rather than parish alone.

Our standard maximum service radius is approximately one hour of driving from the Livingston Parish/Denham Springs area, although exceptions may be considered for larger events or special bookings.

Travel availability and fees will be confirmed before your booking is finalized.

Because each event receives individualized preparation, we carefully limit the number of events booked each day.

We maintain sufficient travel and preparation time between events and will not knowingly schedule events so closely together that doing so could compromise punctuality or the quality of your experience.

We ask that clients provide accurate event times, locations, parking information, and any important venue instructions when completing the booking form.

If your preferred date or time is already booked, you may request to be placed on our cancellation list.

Being placed on the cancellation list does not constitute a booking or guarantee that an opening will become available.

If an opening occurs, families on the list will be contacted based on availability and suitability for the newly available time. Families should continue making alternative arrangements until a booking has been officially confirmed and the required deposit has been received.

Our goal is not simply to provide a performer in a beautiful gown. We want every child to feel as though a beloved storybook character has truly stepped into their world.

Thank you for trusting Belle of the Ball Party Princess Co to be part of your family's special moments. We look forward to creating a little bit of magic with you!